It seems like the Outlook developers might do a little work to smoothen the rough edges that Reply with IM sometimes exhibits when used with Teams, but that being said, this is a useful little-known feature that deserves more attention from users too.
If the message recipients contain a group, Teams drops the group when it starts the chat. Rather bizarrely, if a shared mailbox is in message recipients, Teams includes the shared mailbox in the chat (you can clean things up by removing the shared mailbox from the chat). If you are signed in as a guest to a Teams tenant where an external recipient is homed, Reply with IM can launch a conversation with that person. If one of the message recipients is blocked for chats by Teams, you won’t be able to send messages to the chat. If you use Reply All with IM and a guest user is among the message recipients, they are dropped from the conversation. Federated chat (external access) isn’t supported by Reply with IM. In fact, apart from the recipients, nothing is copied from the message into the chat, so you’ll have to cut and paste information from the message body into the chat to provide a context for the conversation. Teams doesn’t take the message subject and use it to name the chat, even when a new chat is created. If an existing chat with the recipients exists, Teams will use that. There are some details to remember when using Reply with IM: Reply with IM launches a conversation with the sender while Reply All with IM includes all the recipients in the conversation.įigure 2: Making sure that Teams is registered as the chat app for Office Some Gotchas with Conversation Transfer The Reply with IM option is found in the menu of Outlook’s read message window (Figure 1) or in the Respond section of the Outlook menu bar. Iĭoubt this feature will work with Outlook 2016 or 2019, and it seems like itĭidn’t work so well with earlier versions of Office ProPlus. I used Office ProPlus Version 2002 to test Reply with IM. Inside Office 365, depending on your configuration, Outlook ProPlus or OWA willĬonnect to Skype for Business Online or Teams. In those days, the IM connection was to OfficeĬommunications Server, duly replaced by Lync and then Skype for Business. Messaging platform that’s more suitable for an interactive debate. You receive an email and instead of havingĮndless rounds of to-and-fro replies, you take the conversation to an instant The new Share to Teams and Share to Outlook features announced (still not generally available) by Microsoft have attracted a lot of attention, but Outlook’s Reply with IM feature seems to fly under the radar with little awareness (and no Microsoft documentation). 
If your mail app checks for new messages more than once every 10 minutes, the app’s access to your account could be blocked.Old Reply with IM Feature Works with Teams
Make sure your mail app isn't set to check for new email too frequently. Try signing in directly on the Gmail app. The email client's sign-in method might be insecure. If the tips above didn't help, visit and follow the steps on the page. If you recently changed your Gmail password, you might need to re-enter your Gmail account information or completely repeat your Gmail account setup on your other email client. Allow less secure apps: If you don't use 2-Step Verification, you might need to allow less secure apps to access your account. Important: If you sign in with OAuth, use your regular Google password. Use an App Password: If you use 2-Step Verification, try signing in with an App Password. #Outlook 2016 for mac can't reply to message update#
Update your email client to the latest version. If you have these problems or can’t sign in, first check to make sure you’re using the right password.
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